Shipping & Handling
*Please note: Due to COVID, our shipping partners experiencing minor delays of 2-4 business days for most orders.
Please email [email protected] for an order update or for any further questions
Standard shipping within the continental US, Hong Kong (Macau) and Singapore is free on any order above $50.
Standard fulfilment & shipping takes 3~8 business days after the order is placed. Standard shipping is a flat rate of $6 for all orders (for orders under $50)
We do not ship to US zone 7 and above like the Virgin Islands & Puerto Rico at the current time.Â
Baesix also ships Standard to Canada, South and Central America, Oceania, Russia, and Middle Eastern countries. This service has tracking provided by our shippers.
Mailing takes 5~15 business days and are a flat rate of $16 for all orders.Â
We also offer free standard shipping to Canada, South and Central America, Oceania, Russia, and Middle Eastern countries for orders of $100 or more.Â
We do not accept returns or exchanges on international orders and shipments, including those from Canada, South and Central America, Oceania, Russia, and Middle Eastern countries. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased – discounts are not considered in the customs total value.
We are also able to ship to Europe, all via International Standard shipping.Â
Mailing takes 5~15 business days and are a flat rate of $17,50 for all orders.Â
We also offer free standard shipping to Europe for orders of $100 or more.Â
We do not accept returns or exchanges on international orders and shipments, including those from Europe. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased – discounts are not considered in the customs total value.
We are also able to ship to China, all via International Standard shipper in Hong Kong.Â
Mailing takes 5~15 business days and are a flat rate of $9,90 for all orders.Â
We also offer free standard shipping to China for orders of $100 or more.Â
We do not accept returns or exchanges on international orders and shipments, including those from China. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased – discounts are not considered in the customs total value.
We are also able to ship to North and South-East Asia, all via International Standard shipping.Â
Mailing takes 5~15 business days and are a flat rate of $16,00 for all orders from North and South Asia.
We also offer free standard shipping to North and South Asia for orders of $100 or more.Â
We do not accept returns or exchanges on international orders and shipments, including those from China. Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs. The value on your customs form will reflect the full value of all products purchased – discounts are not considered in the customs total value.
If you are currently residing in another region and would like to place an order with Baesix, please email [email protected].
- Please note that for all shipments, we are not responsible for lost or stolen packages.
- Baesix is not responsible for duties and fees mandated by customs and cannot ship out replacement packages.Â
- Please also be aware that if a delivery address is submitted incorrectly or mistyped when an order is placed, Baesix assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.
- Your 100% satisfaction is important to us. US return shipping is free of charge and on us. Baesix allows 30 day returns for all product. with the exception of those listed below.* Please email [email protected] and we will email you a label for free return shipping. Please note that the original shipping costs cannot be refunded.
- Please note that single-use products are eligible for return only if they are unused and in its original packaging.
- We do not accept returns or exchanges on international orders and shipments mentioned in the list below.
Argentina, Australia, Bahrain, Belarus, Brazil, Canada, Chile, El Salvador, Israel, Jordan, New Zealand, Oman, Paraguay, Peru, Qatar, Russia, Saudi Arabia, United Arab Emirates, Uruguay, Venezuela
Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Jersey, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden. Switzerland, Turkey, Ukraine, United Kingdom.
Armenia, Bangladesh, Bhutan, Cambodia, India, Indonesia, Japan, Malaysia, Papua New Guinea, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam.
Dear Baes,
Due to global logistical issues stemming from COVID, our shipping partners have advised that delays or unforeseen re-routings might occur.
Please be assured that we will do our very best to get your Baesix goodies to you soonest possible!
All orders will be given its tracking code (2 days from order confirmation). For post-sale shipping & handling queries, please contact [email protected].
Goods Reporting / Lost & Stolen Packages / Shipping Rates/ Returns
Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs authorities. We are, however, legally obliged to report the full value or all products purchased; discounts are not considered in the customs total value.
Our shipping rate tables are grouped by regions. All shipping prices exclude any fees/taxes that might be charged by your local authorities or customs clearance offices and will not be borne by Baesix.
The minimum transacted amount to qualify for free shipping^ varies by region: please refer to the tables below for your specific region/country.
^Minimum transaction amount refers to the final price after all sales, discounts and promotions and excludes your local taxes and levies
Please refer to our FAQs for information on returns/cancellation/exchange of items.
